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Our Privacy Policy

Protecting your Information 


In order to protect your personal information from loss, misuse, or unauthorized alteration, your order is encrypted and your credit card information is sent directly to Authorize.net* and CyberSource** for processing.  We see your order details, but never see and do not retain your credit card information.  While this provides you with excellent protection against credit card fraud, it does mean that each time you order, you must re-enter your credit card information.

Information We Collect:

  • We collect personal information such as your name, shipping/billing address, e-mail, and phone number(s) when you interact with us to purchase our products.
  • We collect personal information to deliver our products and for customer support.
  • We use common internet technologies, such as cookies to manage our Web sites and services.
  • We collect user stories and feedback through our site.

Uses:

  • We do not sell or rent your personal information to anyone for promotional or marketing purposes.
  • We do not share your personal information with anyone other than the people working for Wheeled Hand Tool Systems who need the information to fill your order, provide customer service, and update you on new developments.
When your credit card is charged:
  • Your credit card will not be charged until just before an order ships.
  • If your order is delayed due to backordered components, your credit card information remains secure and unprocessed with Authorize.Net
  • Just before your order ships, we notify Authorize.Net to process your payment.
  • If there is an error in the credit card information you have provided or if the credit card is rejected, we will not know until Authorize.Net attempts to process the payment.
  • If your credit card payment is rejected, we will hold the shipment and contact you for corrected credit card information.
This Web site is certified as secure by Network Solutions.  Please click on the privacy seal at the bottom of our home page for details.

* Authorize.Net is committed to providing its merchant customers with the highest level of transaction processing security, safeguarding customer information and combating fraud. More merchants trust Authorize.Net than any other payment gateway to process their ecommerce transactions securely.  Please click on their verification seal at the bottom of our home page for more details.

** CyberSource Corporation is a leading provider of electronic payment and risk management solutions. CyberSource solutions enable electronic payment processing for Web, call center, and POS environments. CyberSource also offers industry leading risk management solutions for merchants accepting card-not-present transactions. CyberSource Professional Services designs, integrates, and optimizes commerce transaction processing systems. Approximately 228,000 businesses use CyberSource solutions, including half the companies comprising the Dow Jones Industrial Average. For more information on CyberSource please visit www.cybersource.com
     


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